Delivery times with Colissimo vary from 2 to 5 working days (in metropolitan France).

If you choose DHL Express, delivery is between 1 and 2 working days (in France).

Hello Hossy® cannot be held responsible for delays related to the commissioned carriers.

If you have a delivery problem, please contact the Hello Hossy® team as soon as possible at the following address: hello@hello-hossy.com. We will contact you shortly.

In order to be accepted, returns must be made within 30 days at the latest and follow the process outlined below (with an account or without an account).

The product must be returned in its original packaging and condition, with labels, new, unworn, unwashed and undamaged.

Please note that we do not cover shipping costs for returns unless the product is defective or it is an error on our part.

> See the return procedure

Once your parcel has been shipped, you will receive a confirmation e-mail, with your tracking number, in order to follow all the steps of the delivery.

Of course, our teams remain available at hello@hello-hossy.com.

If you have any questions, you can contact us by email at hello@hello-hossy.com or via the chatroom at the bottom right of your screen.

We'll get back to you shortly 🤗