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Privacy Policy.


    When you make a purchase from our store, as part of our buying and selling process, we collect personal information you provide to us, such as your name, address, and e-mail address.

    When you browse our store, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and operating system you are using.

    E-mail marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


      How do you obtain my consent?

      When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we will assume that you consent to our collection and use of your information for that purpose only.

      If we ask you to provide us with your personal information for any other reason, such as marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to opt-out.

      How do I withdraw my consent?

      If, after you have given us your consent, you change your mind and no longer consent to our contacting you, collecting your information, or disclosing it, you may notify us by contacting us at hello@hello-hossy.com or by mail at: Hello Hossy, 261 Avenue des rémouleurs, 40150 Soorts-Hossegor, France.



        We may disclose your personal information if legally obligated to do so, or if you breach our General Terms and Conditions of Sale and Use.


        ARTICLE 4 - SHOPIFY :

          Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

          Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.


          If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained for as long as necessary to complete your order. Once your order is finalized, your purchase transaction information is deleted.

          All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.

          PCI-DSS requirements ensure the secure processing of credit card data by our store and its service providers.

          For more information, please see the Shopify Terms of Service here or the Privacy Policy here.



            Generally, the third party vendors we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

            However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

            With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

            Keep in mind that some providers may be located or have facilities located in a different jurisdiction than you or us. So if you decide to proceed with a transaction that requires the services of a third party provider, your information may be governed by the laws of the jurisdiction in which that provider is located or the jurisdiction in which its facilities are located.

            For example, if you are located in Canada and your transaction is processed through a payment gateway located in the United States, your information that was used to complete the transaction may be disclosed under United States law, including the Patriot Act.

            Once you leave our store site or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our website's Terms and Conditions of Sale and Use.


            You may leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.


            ARTICLE 6 - SAFETY :

              To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered, or destroyed inappropriately.

              If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


              ARTICLE 7 - AGE OF CONSENT :

                By using this website, you declare that you are a legal adult in your country, state, or province of residence, and that you consent to the use of this website by any minor in your care.



                We reserve the right to change this privacy policy at any time, so please check back frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we disclose it.

                If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.



                If you wish to access, correct, modify, or delete any personal information we have about you, or to make a claim or request more information, please contact our Privacy Officer at hello@hello-hossy.com or by mail at:

                [Re: Privacy Officer]

                [261 Avenue des rémouleurs, 40150 Soorts-Hossegor, France]


                Main issues.

                Delivery times

                Delivery times with Colissimo vary from 2 to 5 working days (in metropolitan France).

                If you choose DHL Express, delivery is between 1 and 2 working days (in France).

                Hello Hossy® cannot be held responsible for delays related to the commissioned carriers.

                Problems with delivery

                If you have a delivery problem, please contact the Hello Hossy® team as soon as possible at the following address: hello@hello-hossy.com. We will contact you shortly.

                Return Policy

                In order to be accepted, returns must be made within 30 days at the latest and follow the process outlined below (with an account or without an account).

                The product must be returned in its original packaging and condition, with labels, new, unworn, unwashed and undamaged.

                Please note that we do not cover shipping costs for returns unless the product is defective or it is an error on our part.

                > See the return procedure

                Track your package

                Once your parcel has been shipped, you will receive a confirmation e-mail, with your tracking number, in order to follow all the steps of the delivery.

                Of course, our teams remain available at hello@hello-hossy.com.

                Question of the moment.

                How to contact us?

                If you have any questions, you can contact us by email at hello@hello-hossy.com or via the chatroom at the bottom right of your screen.

                We'll get back to you shortly 🤗