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- Delivery tracking
- Delivery times
- Delivery fees
- Delivery locations
- Customs duties
- Delivery issues
- Package not received
- Damaged package
- Mondial Relay delivery
- Free delivery
- Order tracking
- Order modification/cancellation
- Order confirmation
- Wrong order
- Defective product
- Product out of stock
- Returns policy
- Request a return
- Refund processing times
- Exchange
- Size guide
- Mom & Dad sizes
- Payment methods
- Secure payment
- Care instructions
- Quality
- Environmental responsibility
- Production
- Genders
- Where can I find your products in stores?
- Sell our products
- Contact us
- Jobs
- Partners
- Intellectual property
- Personal data
- Legal notice
- All categories
- Delivery
- Order
- Returns & Refunds
- Size Guide
- Products
- Payment
- Retailers
- About Us
- Legal Info
Delivery tracking
As soon as your order has been confirmed, you can track its progress (from preparation to delivery) via the tracking page.
Once the package has been shipped, a tracking number is sent in a shipping confirmation email. You will also receive a link to the carrier's website, allowing you to track every step in the delivery.
Of course, you can also contact us at any time at: hello@hello-hossy.com.
Delivery times
All orders placed before 11 am are dispatched that same day from the warehouse (excluding weekends). Orders are only prepared from Monday to Friday.
We deliver to France, Europe, the United States, Switzerland, and the French overseas territories and departments (DOM-TOM). Delivery times are only estimates and calculated according to the zip code and carrier selected during checkout. During busy periods (such as sales), deliveries may take longer.
Delivery fees
We deliver to France, Europe, the United States, Switzerland, and the French overseas territories and departments (DOM-TOM). Delivery fees are calculated according to the country and the carrier selected during checkout.
For international deliveries outside the EU, customs duties may apply upon receipt of your order.
Delivery locations
Hello Hossy® delivers to France, Europe, the United States, Switzerland, and the French overseas territories and departments (DOM-TOM).
Customs duties
For international deliveries outside the EU, customs duties may apply upon receipt of your order. These must be paid to the carrier upon delivery.
Delivery issues
If a problem occurs with your delivery, please contact the Hello Hossy® team as soon as possible at the following address: hello@hello-hossy.com. We'll get back to you as soon as possible.
Package not received
If your order does not arrive within 15 days (from the date it was shipped), please contact the Hello Hossy® team as soon as possible by email at: hello@hello-hossy.com. After this 15-day period, we will not accept any requests for an exchange or a refund.
You can also try checking with your neighbors or the concierge of your building. The package is probably in your neighborhood. If you still can't find it, file a complaint with the carrier then contact us at: hello@hello-hossy.com with the number of the complaint. We'll find a solution 🙃
Damaged package
If the package is damaged upon receipt, you must note this damage on the delivery slip in the presence of the carrier. You must then send us a copy of the delivery slip so we can take the necessary actions and/or proceed with an exchange or refund. You must also provide photos of the damaged package and/or product(s). All claims must be complete and made no later than 3 days after the date of delivery.
In the case of a pickup, indicate the damage to the pickup point clerk or refuse the package altogether.
In any case, contact us at: hello@hello-hossy.com within 3 days of the pickup/delivery to inform us of the damage and provide us with the elements required for your claim. We'll get back to you as soon as possible.
Mondial Relay delivery
If you have not picked up the package within 8 days at a pickup point, the package will be returned to the sender and a refund will be processed within 15 days of its receipt. Reshipments are not possible, you must place another order.
The access code for the locker is sent to you directly (by email) by Mondial Relay. Remember to check your spam folder.
For security reasons, we do not have access to the code. If you can't find the email, Mondial Relay can send you the code via their app.
Find all the information you need here.
Free delivery
Enjoy it! free delivery for orders of €50 or more in mainland France, Belgium, Luxembourg, Germany, and the Netherlands.
Order tracking
As soon as your order has been confirmed, you can track its progress (from preparation to delivery) via the tracking page.
Once the package has been shipped, a tracking number is sent in a shipping confirmation email. You will also receive a link to the carrier's website, allowing you to track every step in the delivery.
Of course, you can also contact us at any time at: hello@hello-hossy.com.
Order modification/cancellation
Once your order has been validated and paid on our website, it can no longer be modified or canceled. The order is immediately transferred to our logistics center, where it is prepared and dispatched as quickly as possible.
Order confirmation
All orders are validated upon receipt of payment. Hello Hossy® reserves the right to refuse or cancel a customer's order if a dispute arose with said customer during a previous order.
Once paid, orders can no longer be modified. All orders are subject to the availability of products. If a product is unavailable, the Hello Hossy® team will inform you by email or telephone as quickly as possible. You can either cancel the order or choose another product.
Wrong order
You received an incorrect, damaged, or defective item?
Contact us immediately at: hello@hello-hossy.com with your order number.
If you suspect your order was prepared incorrectly, please attach photos of the following:
- The incorrect item.
- The delivery slip.
- The barcode on the plastic packaging.
- The size label on the product.
Please contact the Hello Hossy® team before returning any items.
Defective product
If you receive a defective product, please contact us as soon as possible at: hello@hello-hossy.com.
We make it a point of honor to offer products that have been meticulously crafted for both children and parents. Every Hello Hossy® product undergoes rigorous quality control procedures, from the design stage to production and delivery. However, on certain rare occasions a defect is overlooked.
Product out of stock
Some of our items just won't stay on the shelves. Create an alert for the desired size on the product page. You'll receive an email as soon as it is back in stock.
Returns policy
You can request a return within 30 days of receipt of your order (except for discounted items, which cannot be returned or exchanged). After this time, no refund or exchange will be possible.
For a return to be approved, the product must be returned in its original packaging, with all labels intact, in its original condition, new, unworn, unwashed, and undamaged. The delivery slip must be placed in the package. Customers are responsible for the risks associated with returns. Hello Hossy® will not refund or exchange your order if it is lost by the carrier on its way back to our logistics center.
If you received a faulty or defective item, contact our team at: hello@hello-hossy.com—we'll take care of everything 🙃
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Metropolitan France:
1/ Request your return on the return portal. We will provide you with a Colissimo return label (value: €5.90).
- You would like a refund? Once the return has been received and the contents checked, all returned items will be refunded (minus the return costs of €5.90) back to the card or other method used to pay for the order. The refund will be made within 15 days of receipt of the package, and a refund confirmation email will be sent.
- You prefer an exchange? Once the package has been received and checked, a voucher will be sent by email. The return shipping (€5.90) is free. You can then use the voucher on the website to place a new order.
2/ Prepare your package. Remember to include the delivery slip with your contact details, then drop the package off at the post office. If the package fits in your mailbox, simply ask Colissimo (here) to pick it up there.
3/ Once the package has been received and the items checked, we will process your return as per your wishes: refund or voucher/exchange.
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Outside metropolitan France:
1/ Request your return on the return portal.
- You would like a refund? Once the return has been received and the contents checked, all returned items will be refunded back to the card or other method used to pay for the order.
The refund will be made within 15 days of receipt of the package, and a refund confirmation email will be sent.
- You prefer an exchange? Once the package has been received and checked, a voucher will be sent by email. You can then use the voucher on the website to place a new order.
2/ Prepare your package. Remember to include the delivery slip with your contact details, then send the package to the address provided in the return confirmation email.
The return shipping costs are at your expense. Be sure to opt for delivery tracking with the selected carrier. Hello Hossy® will not be responsible for any packages that get lost on their way back to our logistics center.
3/ Once the package has been received and the items checked, we will process your return as per your wishes: refund or voucher/exchange.
Request a return
Returns are requested via the return portal.
Returns are accepted within 30 days of receipt of your order. After this time, we do not accept returns. Our full returns policy can be found here.
You will be given the choice between an exchange and a refund:
- Refunds are processed within 15 days of receipt of returned packages.
- If you opt for an exchange, you will receive a voucher by email to place a new order. It is valid for one year.
Refund processing times
At Hello Hossy®, refunds are made within 15 days of receiving your return. The funds are credited back to the card (or other method of payment) you used to place the order. You will receive a refund confirmation email.
For credit cards, an interbank processing delay of a few days may apply.
If you haven't been refunded 3 weeks after sending your return, please contact us at: hello@hello-hossy.com.
Exchange
Exchanges are possible in the form of credit. Start by requesting a return via the return portal. Once the return has been received by our warehouse, you will receive a voucher to use on our website. Please note that this voucher is valid for one year only.
Items may be returned within 30 days of delivery. After this time, we do not accept returns. More information on returns can be found here.
Size guide
Unsure which size to choose? We can help!
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1/ Caps, Beanies & Bucket Hats.
Children of different ages have different head circumferences. We find that measuring their head circumference (in cm) is the best way to choose their size. Let the following measurements serve as a guide:
- Size 9-18 months: head circumference between 44 and 48 cm.
- Size 2-5 years: head circumference between 48 and 52 cm.
- Size 6+ years: head circumference between 52 and 56 cm.
For help measuring the circumference of your child's head, click here.
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2/ Backpacks.
- Size 2-5 years:
- Dimensions 26 x 9 x 31 cm / Weight 250 g / Volume 7.3 L.
- Ideal for childcare and kindergarten. Holds A4 (21 x 29.7 cm) folders. - Size 6+ years:
- Dimensions 30 x 12 x 38 cm / Weight 500 g / Volume 15 L.
- Perfect for elementary school. Holds A4 (26 x 32 cm) binders.
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3/ Sunglasses.
Our sunglasses come in three sizes. To select the right size, simply measure the distance between your child's temples (in mm). Let the following measurements serve as a guide:
- Size 2-3 years: distance between the child's temples: 116 mm.
- Size 3-5 years: distance between the child's temples: 119 mm.
- Size 5-8 years: distance between the child's temples: 122 mm.
The temples of the sunglasses can be adjusted by the optician of your choice.
Click here to visualize the best size for your child.
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4/ Socks.
The best indicator is your child's shoe size:
- Size 1-2 years: shoe size 22 to 24.
- Size 2-3 years: shoe size 24 to 26.
- Size 4-6 years: shoe size between 27 and 31.
- Size 7-9 years: shoe size between 32 and 35.
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5/ Swimsuits.
Regardless of their age, every child has their own specific body type. Our swimsuits are therefore made with elastic. They come in three sizes. We find that your child's height (in cm) is usually the best indicator for their size. Let the following measurements serve as a guide:
- Size 1-2 years: child's height between 74 and 87 cm.
- Size 3-4 years: child's height between 88 and 107 cm.
- Size 5-6 years: child's height between 108 and 116 cm.
Find more detailed measurements for girls and boys here.
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If your child is between two sizes, we recommend choosing the larger size. If you're unsure, feel free to give us a shout at: hello@hello-hossy.com.
Mom & Dad sizes
Our team strives to offer as many adult sizes as possible for matchy-matchy looks with your kids.
The following sizes are available:
- For moms: head circumference between 54 and 56 cm.
- For dads: head circumference between 56 and 58 cm.
Payment methods
We accept payments by credit card (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, Facebook Pay, and Shop Pay.
Secure payment
Payments made via Shopify Pay are secured with the TLS (Transport Layer Security) protocol.
Care instructions
Before any cleaning, be sure to check the care instructions label. Here are all our care tips:
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1/ Caps & bucket hats.
Gently clean by hand, using a damp sponge (lukewarm water) and a gentle soap or detergent. Machine washing and tumble drying are not recommended, as this can alter the shape, fabric, and patterns.
Tip: you can also use a toothbrush.
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2/ Beanies.
Hand wash with gentle soap or detergent in lukewarm water. Machine washing and tumble drying are still not recommended 🙃
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3/ Backpacks.
Hand wash only. Do not machine wash or tumble dry.
Tip: to remove or lighten stains, use a soft, moist cloth with a gentle detergent, black soap, or a stain remover stick.
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4/ Socks.
Machine wash at 40°C max. Do not tumble dry.
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5/ Swimsuits.
After each use, rinse by hand in fresh water. Hand wash only. Do not machine wash or tumble dry.
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6/ Water bottles.
Dishwasher safe. Do not microwave. Wash before use.
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Please note that products damaged due to incorrect care will not be exchanged or refunded.
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Got a question? Write to us at: hello@hello-hossy.com.
Quality
We make it a point of honor to offer products that have been meticulously crafted for both children and parents. Every Hello Hossy® product undergoes rigorous quality control procedures, from the design stage to production and delivery.
- Our beanies, caps, and bucket hats are made without phthalates, AZO dyes, and organotins. They are also low in cadmium and certified by EN71, REACH, and the SGS. Our cotton items are made from 100% organic cotton.
- Our backpacks are made from recycled plastic bottles. 100% recycled polyester fabric.
- Our sunglasses are designed with recycled polycarbonate frames, and lenses with maximum protection: category 3, UV400, TAC polarized.
- Our socks are made from OCS certified organic cotton.
- Our water bottles are made of stainless steel.
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If you receive a defective product, please contact us as soon as possible at: hello@hello-hossy.com.
Environmental responsibility
We're committed to making all our new products from eco-friendly materials. Our backpacks are made from recycled plastic bottles, our sunglasses from recycled polycarbonate, our caps from organic cotton and recycled polyester, our socks from organic cotton, and so on.
For us, the use of eco-friendly materials is not just a theory—it's a necessity. And we plan on continuing to use them for as long as possible.
Our mission will never change: to make kids proud, and to make them happy. And that involves creating fun, stylish, premium, and eco-friendly products.
Production
At Hello Hossy®. Since day one, we've paid very special attention to the quality of our products, the know-how and expertise of our partners, and the maintenance of respect for the teams working on our projects. Want to learn more? Head over here!
Genders
For all Hello Hossy® products, we make sure to offer as many unisex items as possible, and to strike just the right balance between girls' and boys' products to satisfy all families, styles, and tastes.
Where can I find your products in stores?
Hello Hossy® products are sold in concept stores and specialty stores throughout France. To find the nearest store selling our products, please write to us at: hello@hello-hossy.com.
Sell our products
Would you like to be part of the Hello Hossy® adventure by offering our fun & colorful products in your store? More info .">here.
Contact us
We look forward to getting all your questions, ideas, and feedback. Write to us at: hello@hello-hossy.com.
Jobs
Want to join the team? Excellent 🙃 All our offers are available on Welcome to the Jungle.
Partners
Are you an influencer, a media company, or a brand who would like to work with us? Write to us at: hello@hello-hossy.com 🙃
Intellectual property
No part of the website may be reproduced, copied, sold, or used for commercial purposes without the express written authorization of Hello Hossy®.
Under no circumstances may the customer download or modify any or all of the Hello Hossy® website, and in particular, its content (listed products, descriptions, images, videos, etc.).
In general, all copyrights, trademarks, and other distinctive marks and property and/or intellectual property rights appearing on or related to the website shall remain solely and wholly owned by Hello Hossy®.
Personal data
Any information associated with your customer account is solely used in connection with your use of www.hello-hossy.com (Hello Hossy®). This information is neither sold nor shared with third parties.
Legal notice
Company name: Hyona Groupe SAS
Trade name: Hello Hossy®
Legal form: French simplified corporation (SAS) with a share capital of €1,000
Address: 261 Avenue des Rémouleurs, 40150 Soorts-Hossegor, France
SIREN: 823 918 388 R.C.S. Dax
VAT no.: FR12 823 918 388
Email address: hello@hello-hossy.com
Directors: Ludovic Michetti & Murielle Negrier
