Tell us everything.

Once your order is confirmed, you can track every step (from preparation to delivery) via the tracking page.

Once the parcel has been dispatched, the tracking number is sent via a confirmation email. A link to the carrier's website lets you follow every step of the delivery.

Of course, the team is always available at: hello@hello-hossy.com.

All orders placed before 11am are shipped the same day from the warehouse (except Weekend and public holidays). Orders are processed Monday to Friday only.

Delivery is available in France, Europe, the United States, Canada, the United Kingdom, Switzerland and the DROM-COM (overseas territories). Delivery times are given as estimates and calculated based on the postcode and carrier selected at checkout. During peak periods, delivery times may be longer.

Delivery costs will be calculated at the time of placing your order and before confirming it, based on the delivery location, the delivery method you have chosen, and the quantity of products ordered.

For deliveries outside mainland France, any customs duties, import taxes or state taxes that may be applicable under the laws of the destination country will be your sole responsibility. These will be paid directly to the carrier upon delivery.

Hello Hossy® delivers to France, Europe, the United States, Canada, the United Kingdom, Switzerland and the DROM-COM (overseas territories).

For deliveries outside mainland France, any customs duties, import duties or state taxes that may be applicable under the laws of the destination country are your responsibility and yours alone. They will be paid directly to the carrier upon delivery.

If you experience a delivery issue, please contact the Hello Hossy® team as soon as possible at: hello@hello-hossy.com. We'll get back to you quickly.

For any parcel not received within 15 days (from the date your order was dispatched), contact the Hello Hossy® team by email as soon as possible: hello@hello-hossy.com. After this 15-day period, no exchange or refund request will be accepted.

Don't forget to check with your neighbours or contact your concierge. The parcel is probably close by. If it still can't be found, file a claim with the carrier and contact us at the same time at hello@hello-hossy.com, providing the case reference number. We'll find a solution 🙃

Upon receipt of the product, you are required to check the condition of the packaging and the product received, and to report to the carrier — or even refuse — any damage and/or deterioration observed (anomaly, damaged product, damaged parcel, missing product, open parcel, etc.) by submitting written reservations to the carrier within three (3) working days.

Within the same timeframe, please contact us by email at hello@hello-hossy.com, providing your order number, a copy of the written reservation, and any evidence of the non-conformities, damage or defects observed (including photographs of the damaged parcel and/or product).

After verification and confirmation of the validity of the grounds for refusal by our team, the lost or damaged product(s) will be replaced, or, if unavailable, you will be refunded within fourteen (14) days.

If you chose delivery to a collection point and did not collect your order within the allotted time (5 days), it will be sent back to us. In this case, you will be refunded the amount of your order, minus the delivery costs which will remain entirely your responsibility.

The access code for the locker is sent directly to you by email by Mondial Relay. Remember to check your spam folder (junk mail).

For security reasons, we do not have access to it. If you cannot find this email, Mondial Relay can provide it to you via their app.

Find all the information here.

Make the most of it! Free delivery from €50 of purchases in mainland France, Belgium, Luxembourg, Germany, Portugal, the United Kingdom, Spain and the Netherlands.